Returns & Refunds Policy

South Coast Designs | Family-Owned Since 1980

We stand behind every product we sell. If something isn't right, we'll make it right, just reach out to us first and we'll do everything we can to resolve the issue before a return is necessary.

Email: returns@southcoastdesigns.com Phone: 424-235-7557 Hours: Monday to Friday, 9:00 AM to 5:00 PM PT

Return Window

We accept returns within 30 days of delivery for most items. To be eligible, items must be:

• Unused and in original condition
• In original, undamaged packaging (no writing, stickers, or markings on the box)
• Accompanied by a valid Return Authorization (RA) number

Returns received without a valid RA number will not be accepted.

How to Start a Return

1. Contact us at returns@southcoastdesigns.com or call us within 30 days of delivery.
2. Receive your RA number, and we'll reply within 1-2 business days with your authorization and return instructions.
3. Ship the item back using a trackable shipping method. Clearly mark your RA number on the outside of the package.
4. Receive your refund once we confirm the item has been received in acceptable condition, your refund will be processed within 5-7 business days to your original payment method.

Restocking Fee

A 15% restocking fee applies to all returned equipment (laminators, binding machines). This fee reflects the cost of inspection, repackaging, and return processing.

No restocking fee applies to consumables (pouches, film, blades, cutting sticks, binding spines) returned due to defect or order error on our part.

Shipping Costs

• Defective, damaged, or incorrect items: South Coast Designs covers return shipping. We will email you a prepaid return label within 1 business day of your return request.
• All other returns: The customer is responsible for return shipping costs, including insurance and packaging. We recommend using a carrier with tracking and signature confirmation.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 calendar days of delivery. Please include:

• Photos of the item and original packaging
• A description of the issue
• Your order number

We will send a replacement or issue a full refund at no cost to you, including return shipping.

Non-Returnable Items

The following items are not eligible for return:

• Consumable supplies that have been opened (laminating pouches, roll film, binding spines, cutting sticks), unless received defective
• Custom or special-order items of any kind
• Clearance or final sale items (marked as such at the time of purchase)
• Items returned after 30 days of delivery

Equipment Returns

All returned equipment (laminators, binding machines) is inspected upon receipt. If the equipment shows signs of use beyond minor handling, South Coast Designs reserves the right to:

• Apply an increased restocking fee, or
• Return the item to the customer at their expense

After the 30-day return window, defective equipment may be covered under the manufacturer's warranty. Contact us and we will help coordinate the warranty claim on your behalf.

Refund Timeline

Approved refunds are issued to the original payment method within 5-7 business days of receiving the returned item. Shipping charges are non-refundable unless the return is due to our error or a product defect.

Order Cancellations

Orders can be cancelled before shipment only. Once an item has been assigned a tracking number, it cannot be cancelled. If your order has already shipped, please follow the standard return process above.

Questions?

We're here to help. Contact us at info@southcoastdesigns.com or call 424-235-7557 Monday to Friday, 9:00 AM to 5:00 PM PT. As a family-owned business, we take every customer relationship seriously and will always work toward a fair resolution.